Refund policy

Returns and cancellations

Returns

Unless a product page says otherwise, you may request a return within 30 calendar days after delivery. Items must be unused, unworn, undamaged, and returned with their original tags, packaging, and included parts, where applicable.

How to request a return

Contact BERAKORA at julitocabrera183@gmail.com with your order number and the reason for the request before mailing anything back. Many products are shipped directly by independent sellers, so items in one order may arrive separately. We will confirm whether the item is eligible, where to send it, and any applicable return-shipping cost or label instructions. Please wait for those instructions before sending the item.

For approved returns, the seller must provide the agreed return label or instructions within 2 business days.

Damaged, incorrect, or missing items

Contact BERAKORA promptly after delivery. Include your order number, describe the issue, and attach photos if available. We will coordinate with the seller to resolve it.

Cancellations

To request a cancellation, contact BERAKORA as soon as possible before the seller ships your order. If the order has already shipped, use the return process above.

Refunds

After an approved return is received and reviewed, eligible refunds are issued to the original payment method. The time it takes to appear depends on your payment provider. Nothing in this policy limits rights that apply under law.